SOTI MobiControl Lockdown problem

SOTI MobiControl Lockdown problem

Hi everyone,

we have a problem with the lockdown mode:

Outgoing calls are enabled in the features, and I add an icon by 'Launch://com.samsung.android.dialer' like with other apps...

The app opens, and I can dial the phone number, but when calling it does nothing...

Device: SAMSUNG XCover 4s (Android 10) with Android Enterprise - managed device mode
MobiControl v15.1.3.1021

In Android Plus mode (with Android 9 version and the same device) it works OK.

 

Thanks!

6 Answers

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JCMOD@SOTI | posted this 17 March 2021

Hi All,

 

Rather than add the items within the lockdown template, you could either set your Lockdown Type to "Activity Suppression" or alternatively set up a package with a prei.cmd script:

 

manualblacklist on

manualblacklist addallowed com.samsung.android.dialer

manualblacklist addallowed com.samsung.android.incallui

manualblacklist addallowed com.android.server.telecom

 

Resource: https://www.soti.net/mc/help/v15.2/en/packagestudio/packagestudioindex.html

 

Feel free to reach out if you have any questions or need clarification.

 

Regards,

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |

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Daniel Hernández | posted this 17 March 2021

in the same way that you add applications to the lockdown screen. Later, you have to modify the xml template only with the lines that you need to show

 

 

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Pisanupong Punpukdee | posted this 17 March 2021

Hi, Daniel Hernández

How do you add process in lockdown ?

Thank you

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Daniel Hernández | posted this 04 March 2021

Hello,
I finally made it work!

I have added the following processes to the lockdown mode screen:

com.samsung.android.dialer
com.samsung.android.incallui
com.android.server.telecom

I have modified the html template to only show the first one
Greetings

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Benjamin, Wilts | posted this 04 March 2021

Hi,

it also might be due to the fact that the lockdown is saved with activity suppression or native. We encountered this on Samsung devices.

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Walid Jaballah | posted this 03 March 2021

Hi Daniel, 

Revoke lockdown profile

Re run the same process needed for outgoing call, while sending the script "identify_activity" this should hopefully give you the bundle id that is launched during the process from the logs.

Add the bundle id found in the previous step to you lockdown menu items. 

Reapply the lockscreen profile and try again

 

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