SOTI server not sync new domain users

SOTI server not sync new domain users

     Hi,

I have a problem with SOTI Mobicontrol server. The server not sync new domain users and I can't add new admins/techs users to manage SOTI server.

The connection between SOTI and AD are ok; I checked few times.

 

What can I check more?

Best Regards,

 

 

  • 17 June 2020
  • SOTI MobiControl
  • 6 Answers
  • 0 Upvote
  • 2 Followers
  • 343 Views
    • 6 Answers
    • 0 Upvote
    • 2 Followers

6 Answers

Order By:   Standard | Newest | Votes
John Doe | posted this 17 June 2020

Check your refresh intervall:

 

Kind Regards John

  • 0
  • 0
Andrei | posted this 17 June 2020

Is configured to "hour" . I verified it already.

  • 0
  • 0
JVMOD@SOTI | posted this 17 June 2020

Hello Andrei,

 

Thank you for your post, what is the MobiControl version and when was the last time it was working?

or was there any changes done on the server recently?

 

Regards,

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |

  • 0
  • 0
Andrei | posted this 18 June 2020

Hi,

Version 14.3.0.3144. I don't know when was the last time when it worked because I didn't need to change anything until now. How can I check when was last sync?

Nothing changed in at least 1 year.


Thanks,

  • 0
  • 0
JVMOD@SOTI | posted this 2 days ago

Hello Andrei,

 

This would require further troubleshooting and need to check the agent and server logs to land on a solution. Can you please raise a support case(click here) or call SOTI Support team(click here) to assist you ASAP?

 

Regards,

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |

  • 0
  • 0
Marcus Breitenthaler | posted this 12 hours ago

Hi,

 

could it be possible that the Password from the User what you are using for the AD Sync has changed ?

So is it not Possible to sync new users, and the old users are existing.

 

We had the issue in 15.1 after changing the Password no AD User was able to login.

  • 0
  • 0

Give us your feedback
Give us your feedback
Feedback