Soti Surf and camera question

Soti Surf and camera question

Hello,

 

I have a small issue with the camera function in SOTI Surf. As shown in the picture below, every time the camera function is used, i got to choose an action between Camera and Files. This is a little bit annoying to always click "camera" before the camera is activated.  So my question is, how can i set the camera as the "default action", and not receive this option every time the camera will be used? 

 

 Choose an acation

  • 11 October 2021
  • SOTI surf
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3 Answers

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JCMOD@SOTI | posted this 3 weeks ago

Hi Martin,

 

Thank you for posting in SOTI Central.

 

At this moment in time, I suggest raising a Feature Request for this via support@soti.net / Log a Case. Be sure to include the following points in your Support Case and we can proceed accordingly:

 

1. What is the business problem – use real-life scenario(s) to describe the problem/pain points.
2. Number of users impacted by this problem and how often.
3. What is being done to work around this problem.
4. What is the proposed solution?

 

Regards,

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |

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Bhav | posted this 3 weeks ago

Have you tried accessing the camera directly? You might have some permissions to allow for the camera, then maybe you won't get this prompts when accessing via Surf

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Raymond Chan | posted this 2 weeks ago

How did you initiate the camera function when you encounted your mentioned problem?

What are the version and build numbers of the Soti Surf you are using?

Do you experience similar problem on more than one device model/make?  What device(s) did you do your tests on, and what is the firmware version of each?

 

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