Soti Surf is not launching?

Soti Surf is not launching?

hi everyone, i configured soti surf and everything seems right. but for some reason the app will not launch. it seems to be stuck on the red Soti Surf logo screen. it will never load/launch the browser. could there be something wrong with my android for work profile? soti surf works well on Android plus enrolled devices. 

Soti Surf version 14.2.0.119

Thanks in advance for your help!

6 Answers

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Matt Dermody | posted this 21 February 2019

What version of AE Agent? Is it possible that you're seeing a permissions issue with the app caused by the new SOTI Agent? What does the permissions screen look like in the Settings app?

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Daniel P | posted this 21 February 2019

the Agent is 13.6.0 build 1662 android 8.1. 

below is the screenshot of the tablet.

 

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Matt Dermody | posted this 21 February 2019

Can you tap on Soti Surf (first screenshot) and then look at it's specific permissions?

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Daniel P | posted this 21 February 2019

ive solved this. i updated the Surf apk to its newest release and it launched right away. thank you for everyones time

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Jason Klotz | posted this 21 February 2019

It seems more and more apps are getting caught in this permission issue. 

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Johan W | posted this 18 April 2019

Indeed. What is happening SOTI?

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