Soti Surf stuck after profile assignment with message "The administrator has made changes to the surf app's settings. Please launch the browser again"

Soti Surf stuck after profile assignment with message "The administrator has made changes to the surf app's settings. Please launch the browser again"

Hi,

we are using SOTI solution for customer facing kiosks with a web site displayed in Soti Surf in kiosk mode. Soti Surf must be in the foreground at all times displaying the web site. The issue that we are facing is that after re-assignment of our profile (includes Application Run Control, Feature Control, Soti surf settings and Lockdown), Soti Surf gets stuck with a screen showing the message "The administrator has made changes to the surf app's settings. Please launch the browser again" (see screenshot). This happens even if there are no changes to Soti Surf settings. The tablet is enclosed in a kiosk stand so there is no access to the controls of the device. Customers cannot use the kiosk until a technician connects remotely to the device and re-starts Soti Surf on every single device.

Please, advise how we can solve this issue without manual intervention. Ideally this message will be bypassed or Soti Surf will restart automatically.


The devices are Samsung android tablets running OS 5.0.2 (Lollipop). MobiControl version is 13.3.0.3217, the agent version is 13.3.2.1004 (ELM) and Soti Surf version is 14.1.1.1121.

 

Thank you

 

2 Answers

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SMod@Soti | posted this 10 July 2018

Hi Rumen,

 

I think we can get around this issue in following two ways:

1. Have a separate profile for SOTI Surf configuration: This will prevent the devices from ending in that state in cases where no changes are made to SOTI Surf configurations.

2. In case devices end up in that state where SOTI Surf has to be restarted, you can use "kill_application" command to close the SOTI Surf app and then "start" command to start it back again. This would look like:

kill_application net.soti.surf

start net.soti.surf

 

Please let me know if this works for you or if you have any other questions.

 

Thanks

 

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | soti.net |

 

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Rumen Garkov | posted this 10 July 2018

Thank you for the quick response. I have tried the script command and it worked. I believe we can send the command right after re-assigning a profile to a device group to ensure Soti Surf is back up and running.

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