Soti Surf will not function

Soti Surf will not function

we are trying to switch over from the webroot browser to the SOTI Surf browser.  It is installed on the tablet (Samsung Tab 2   4.1.2OS).  I have created a separate profile adding the soti surf app in Mobi Control.  When you try and access Surf it opens and immediately closes.        

6 Answers

Order By:   Standard | Newest | Votes
Ben Ragland | posted this 08 May 2018

Not a callout, but how did you source the Surf apk? Could it be a conflict in OS/API if it came from a different device?

 

It would be nice if the apk was able to be distributed from MobiControl by design versus Play Store.

  • 0
  • 0
Raymond, Chan | posted this 08 May 2018

Android 4.1.2 is very very old firmware and many new apps are  targeted to run on newer version/API.  What are your Soti Surf version and build numbers?

  • 0
  • 0
Brent Gagley | posted this 08 May 2018

Play Store was the source. 

  • 0
  • 0
Brent Gagley | posted this 08 May 2018

14.1.0 build 58

  • 0
  • 0
Support Staff | posted this 08 May 2018

Hi Brent, 

 

How often does this happen?  Does it happen every time you try to use Soti Surf and on every device?  I looked at the Playstore version of Soti Surf and it does specify that it should work with your version of Android.  I have attached a screen shot of it below.

Please confirm you also have the removed the Webroot application from your device.   I would also try to send a script (wipeapplication <package_name>) to remove the application data from the device to ensure there isn't any conflicts with webroot remaining.

 

Not sure if this will work but it's worth a try.

 

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |

  • 0
  • 0
Allen Gulbrand | posted this 11 May 2018

Brent,

 

I have about 10k devices running 4.1.2 with Soti Surf, I am using Surf Version 13.4.0 Build 307 without any issues.

  • 0
  • 0

Give us your feedback
Give us your feedback
Feedback