SSL issue with WiFi connection

SSL issue with WiFi connection

Hi,

Some devices (Android+) cannot connect to the MobiControl server (v14) once we enable the WiFi.

Sometimes, they are connected few minutes but most of the time, once we switch from network mobile to Wifi, few minutes later we loose the connection between devices and SOTI server.

Below is the part of the log file:

 

2020-06-22 14:53:25.423|AsyncTask #112|I|AP|[BroadcastService] Broadcast message received [android.net.wifi.RSSI_CHANGED] ContextIntent[Intent { act=android.net.wifi.RSSI_CHANGED flg=0x4000010 (has extras) }]|
2020-06-22 14:53:25.443|AsyncTask #112|D|AP|[net.soti.mobicontrol.dm.d.k:358] SSID: "indestat-cisco"|
2020-06-22 14:53:25.869|Thread-18|I|AP|Screen data 30717 bytes sent|
2020-06-22 14:53:26.011|[f][137698610]|W|AP|[net.soti.comm.communication.d.a.a.a:92] Connected state failed with SSL Error|javax.net.ssl.SSLException: Read error: ssl=0x7d97650808: I/O error during system call, Software caused connection abort
at com.android.org.conscrypt.NativeCrypto.SSL_read(Native Method)
at com.android.org.conscrypt.NativeSsl.read(NativeSsl.java:407)
at com.android.org.conscrypt.ConscryptFileDescriptorSocket$SSLInputStream.read(ConscryptFileDescriptorSocket.java:579)
at net.soti.comm.communication.c.f.a(SourceFile:61)
at net.soti.comm.communication.c.h.a(SourceFile:56)
at net.soti.comm.communication.c.h.b(SourceFile:69)
at net.soti.comm.communication.c.h.a(SourceFile:31)
at net.soti.comm.communication.d.a.a.a(SourceFile:82)
at net.soti.comm.communication.d.a.c.run(SourceFile:33)
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:459)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1167)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:641)
at java.lang.Thread.run(Thread.java:764)
|
2020-06-22 14:53:26.012|[f][137698610]|D|AP|[net.soti.comm.communication.d.a.c.run:34] state[f] onActivateFinished()|
2020-06-22 14:53:26.013|[f][137698610]|D|AP|[net.soti.comm.communication.d.a.f.j_:35] Disconnecting|
2020-06-22 14:53:26.013|Outgoing|I|AP|[net.soti.comm.communication.d.a.a$a.run:178] Interrupted|
2020-06-22 14:53:26.014|[f][137698610]|D|AP|[net.soti.comm.communication.d.b.b:100] Request to switch from CONNECTED to DISCONNECTING|

 

I think that issue is from the WiFi router but I don't know how to explain it to our customer and what to ask him to do/check.

 

Something strange is that one of 10 devices which is connected to the same SSID and same router is always connected to SOTI with WiFi connection...

I also found something strange, of the device was connected during more than 1 hour to SOTI server, I connected to it by using remote control, I found that SOTI agent was displayed on the device on SOTI configuration page, but once I clicked on samsung home button, I suddenly lost the connection, after that this device was always disconnected from SOTI server... 

Your help will be welcome.

 

Thanks

2 Answers

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DDMOD@SOTI | posted this 23 June 2020

Hi Farid,

 

Thanks for the interesting post!

Further troubleshooting is required from SOTI Technical Team to find the resolution for this challenging issue. 

Can you please raise a support case(click here) or call SOTI Support team(click here) to assist you better ASAP?

 

Regards,

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |

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Farid.S | posted this 24 June 2020

Hi,

Problem is solved now, issue was due to Doze Mode which was enabled.

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