Swapping MDMs from inherited devices

Swapping MDMs from inherited devices

I believe I know the answer to my question but if you dont ask...

I may be inheriting some Android devices that are controlled by a different MDM provider and I would want to enrol them onto MobiControl as Android Enterprise

Is there any way we can do this without wiping the devices and starting afresh?

 

3 Answers

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Raymond Chan | posted this 12 March 2021

As far as I know, this is currently not possible.  In particular, there doesn't seem to have a way to download and install a new device agent to cleanly replace the counterpart in the orignal MDM system.

 

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Matt Dermody | posted this 12 March 2021

If they were previously enrolled into another SOTI environment under AEDO then you should be able to enroll them into your environment as the agent should still be registered as the DO. If they are from another MDM and there is another agent set as DO then no, they will need to be factory reset. I would honestly probably factory reset them anyway so that I know what state that they're in rather than inheriting some bad configuration that I don't have visibility to. 

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Eddie | posted this 15 March 2021

Thanks Raymond.  That was the answer I was expecting. But it never hurts to ask.

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