System health + Service management -> test now error

System health + Service management -> test now error

christopheBERNARD
christopheBERNARD

Hello,

 

We have soti mobicontrol in version v13.3.0.3454

Today, I go to the server and check the utility administration.

 

we have some errors and i don't know what i can do ?

in system health and service management 

 

and others

it's enough strange and i can't remember if it's work before ..

 

any help would be appreciated ...

 

thanks for your time

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  • 14 July 2020
  • SOTI MobiControl
  • 5 Answers
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  • 3 Followers
  • 2.1K Views
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    • 5 Answers
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    • 3 Followers

5 Answers

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DDMOD@SOTI | posted this 14 July 2020

Hi Christophe,

 

Thanks for the post!

Can you please confirm if this was an offline activation of MobiControl? This is an expected behavior if the MobiControl activation was done offline.

If you are planning to activate the SOTI Services, please follow the below post and enable the IP address mentioned to work on port 443.

https://discussions.soti.net/kb/upcoming-change-in-firewall-settings-for-soti-services

 

Regards,

Technical Support | SOTI Inc. |+1-888-494-SOTI (7684) | support@soti.net | www.soti.net |

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christopheBERNARD | posted this 15 July 2020

Hello,

what is an offline activiation ?

mobicontrol is install on our server and this server has no acces to internet.

But normally URL provides in the link are authorirezd in the fire wall.

 

I will check with the service network

 

thanks

 

 

 

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Raymond Chan | posted this 15 July 2020

Offline activation is documented in MobiControl online manual,

e.g.  https://www.soti.net/mc/help/v14.0/en/setup/activating/update_registration_code_offline.html

Though this page is for v14.0, the information presented is still applicable to v13.x and earlier.

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JVMOD@SOTI | posted this 29 July 2020

Hello christopheBERNARD,

 

Thank you for your response, if this post has helped you in solving your inquiry, I would request you to mark the particular comment as "is solution", so others may benefit from this information.

 

Regards,

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |

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christopheBERNARD | posted this 11 August 2020

Hello,

problem is solve we need to add a proxy on the server for to have acces on internet with some url soti

 

thanks

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