TimeSync to Windows Desktop doesn't work
I'm not from Soti.
Anyway, if Soti support team is upgrading your cloud instance, let's wait and see if the problem is still there after the upgrade.
I've also having contact wih another collegue of you.
It's a soti cloud environment, with only VM3 (Win7) devices.
It looks like the cloud server and agents have to be updated (running version: 220.127.116.117)
Have you checked that the date/time settings of the your MobiControl server itself is reasonably accurate? How many different brand/models of devices do you have in this server? If there's more than one, do they all have similar problems?