Unable to uninstall MobiControl agent on a Windows 10 Device

Unable to uninstall MobiControl agent on a Windows 10 Device

I can't seem to successfully execute the Uninstall.bat file from the MobiControl folder for Windows Classic

I receive this error message:

 I've looked for CNTService in Services and can't find it - where does the service run?

As a result I can't successfully enroll the device in Windows Modern

4 Answers

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Ozan Acikalin | posted this 27 September 2021

Can you tell us how you tried to run the uninstall.bat?

The error message sounds like permission issues..

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Michelle Porreca | posted this 27 September 2021

Through a DOS cammand

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Ozan Acikalin | posted this 27 September 2021

It surely looks like a permission issue.

I guess you started cmd as admin. Try to run that command with powershell.

If that doesn't work too then there might be some issues with your admin user.
Check if your admin user has the permission to run command in that directory.

There are few other things you could check:

  • is the time on the device correct?
  • Are you using a local admin or domain admin?
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Michelle Porreca | posted this 27 September 2021

Thank You - Running the Command Prompt as Administrator did the trick

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