Update Profile over cellular roaming

Update Profile over cellular roaming

We have a device that is connected back to Mobicontrol over cellular while roaming. The device does not seem to be picking up the latest profile version? I have a device on Wi-Fi that has updated to the latest profile.

 

Is there a setting somewhere for choosing over what connections the profile will update?

4 Answers

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Raymond Chan | posted this 09 October 2019

You can check various  network-restriction options in the rightmost "Options" tab when assigning an Android profile, and  "Romaing Resrictions" configurations in Advanced Configurations associated with the device/device-group for iOS devices.

 

 

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Jake Ward | posted this 09 October 2019

Thanks Raymond, I had not noticed that tab. Unfortunately, all of the options are already ticked.

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Raymond Chan | posted this 09 October 2019

In that case, you probably have to check the deployment server/Desployment-Server Extension log files for any clue from warning/error messages.  You might have to set the log-level of both to verbose to see more details.

 

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Jake Ward | posted this 16 October 2019

Just to close the loop on this, it seems that some of the profile changes made were stopping the update from happening. I think the particular issues were swapping between normal lockdown and activity suppression lockdown. Reverting to a previous version of the profile was possible and then I was able to revoke the profiles. 

 

It just turned out the phone this first occurred on was roaming at the time. After a bit of testing it also started happening with devices on WiFi.

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