Upgrade agent delay on Android device

Upgrade agent delay on Android device

We upgraded the server version from V13.3 to V13.4 then upgraded all the devices via Mobicontrol with the new Mobicontrol agent. After 2 months, some PDA wer offline and the agent was not upgraded.

Is there a delay for the upgrade ?

BRUNO RAME Project Deployment Coordinator / SOTI Mobicontrol Specialist

4 Answers

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Raymond Chan | posted this 17 October 2018

In general, with the device managed in default persistent mode and 2-hour update schedule, there shouldn't be long delay.  This of course assumes a device can successfully get connected to the MobiControl server.

 

Are you using generic Android, Android+ or Android Enterprise device agents?

 

What are the brands/models of your problematic devices?   Did all devices of the same models all succeeded or all failed?  Did you perform any over-the-air upgrade test on each brand/model before proceeding with all the devices being managed?

 

 

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Bruno Rame | posted this 17 October 2018

Hi Raymond

For example, you have a group with 2 devices not updated (one online and one offline). When you click on the group and start the update of the agent, the online device upgraded immediatelly but the offline device will be update as soon it will be connected. There is a delay to do the update or you can connect the device anytime and the upgrade will start automaticaaly ?

Thank you

BRUNO RAME Project Deployment Coordinator / SOTI Mobicontrol Specialist

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Raymond Chan | posted this 17 October 2018

If there are tens or hundred of devices in the same group and you click "enable" and then"upgrade agent", upgrade will then be initiated to all on-line devices (but not necessarily concurrently, and depends on your server loading).  However,  some off-line devices may be upgraded if they get on-line soon enough.   How soon?   I have absolutely no idea. Might differs for different versions too.   But I'm sure the request for each device will not be cached indefinitely.   Your best bet is to repeat the click actions on the group icon if there are still some devices not upgraded yet.

 

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Bruno Rame | posted this 17 October 2018

That's what we did. We will continue like this

Thank you

BRUNO RAME Project Deployment Coordinator / SOTI Mobicontrol Specialist

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