Upgrade to MC 15.2 - Agent updates necessary?

Upgrade to MC 15.2 - Agent updates necessary?

Hi!

The next days we would like to upgrade from MC 14.4.1 to 15.2.

We are running some Android devices with MC Agent version 13.7.x.

After upgrading: What will happen to these devices? Are they still manageable or are they forced to install a higher version of MC agent?

Does anybody know?

Thank you!

4 Answers

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DDMOD@SOTI | posted this 09 September 2020

Hi Simon,

 

Thanks for posting your query!

Android devices with MobiControl Agent version 13.7.x will work on MobiControl v15.2, however, you would be given an option to upgrade the agent to utilize the new features available.

 

Regards,

Technical Support | SOTI Inc. |+1-888-494-SOTI (7684) | support@soti.net | www.soti.net |

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Raymond Chan | posted this 10 September 2020

If you have many many devices of different brands and models, especially the relatively old models or smaller brands,  the safest is to get one device of each brand/model to perform test on a UAT platform.  In addition, devices running relatively old firmware should also be tested with new device agent for stability and compatibility before any attempt to deploy large scale device agent upgrade on production devices.

   

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Simon Breuer | posted this 10 September 2020

Thanks for your answers!

So, after upgrade the agent version 13.7.x is still compatible and the devices are not forced to upgrade the agent? The devices remain manageable?

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DDMOD@SOTI | posted this 14 September 2020

Hi Simon,

 

Yes, the devices on agent version 13.7.x are still compatible and manageable from the latest version of MobiControl.

 

If this post has helped you in solving your inquiry, I would request you to mark the particular comment as "is solution", so others may benefit from this information.

Regards,

Technical Support | SOTI Inc. |+1-888-494-SOTI (7684) | support@soti.net | www.soti.net |

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