Upgrading from latest 12.4 to latest 13.4
I can see you already have opened a case with Technical Support on this issue and the investigation is in progress.
Can you please verify that you are using a 'sa' account or an account with similar permissions to access the SQL Server via the MobiControl installer?
Please let me know if you have any questions.
Technical Support | SOTI Inc. |1.905.624.9828 | email@example.com | soti.net |
Yes I have the sa account. I have been onto a number of people from Soti technical support but still in the same place. I have been advised to create a new VM with the same OS and SQL version and restore a back of the database so I am just waiting for Soti to come back to me to do the upgrade now.
Please let us know if this issue is resolved for you?
Technical Support | SOTI Inc. |1.905.624.9828 | firstname.lastname@example.org | www.soti.net |
The upgrade didn't work as such on the architecture that we had. We needed to upgrade to SQL Server 2014 and so we built a new server with Windows Server 2016 and upgrade the database before we could upgrade to 13.4
Which we now have done so we are working and I guess this can be closed.
What you said is really interesting. According to the official MobiControl documentation, MS-SQL 2016 is not officially supported for MobiControl v13.x. I really don't know what level of testings have v13.x been done with this SQL version. Hope you have already got official assurance and commitment from Soti support/professional service team that your approach is fine and supported.
Sorry, I do apologize, I got mixed up. I have amended the above post now.
SQL Server 2014
Windows Server 2016
We know about 2016 not being fully supported but we went with it anyway.