User Rights Mobicontrol

User Rights Mobicontrol

Hi there, maybe someone can help me, i think i'm only looking around the setting i'm looking for.

I want to set up a Usergroup for our Helpdesk, thats easy.

But they should see the profiles when open device information, but none is displayed.

 

Which right do i have to be set, so they can see it?

  • 11 September 2020
  • SOTI MobiControl
  • 5 Answers
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Edgar Gomez | posted this 11 September 2020

Hello

In each profile you have to give permissions for the user group.

 

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Rafael | posted this 14 September 2020

I assigned the user group to the users (or otherway around, both is possible). But i can't find the permission, so they can see the profiles in device details.

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Raymond Chan | posted this 14 September 2020

For EACH existing profile that you want thhe helpdesk user to be able to read, click on the profile, select the "Edit Permissions" in the Profile Actions menu and then add required "user/user-group" (which should be your "helpdesk" group) and the required permissions (changed from "None" to either "Read Only" or "Read And Write").

 

 

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Rafael | posted this 14 September 2020

I found it before but i didn't understand how to do that -.-

But i did it now...:

- I had to search for the group,

- click on it

- then save

- and then edit rights

- and save again...

 

My suggestion was different:

- search for the group

- click on it

- it appears in the list

- choose rights

- save

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Allan Larsen | posted this 15 September 2020

There is a "workaround" for this issue.

Create a user within the same group - edit the permissions for this user to be able to create the necessary profiles - and ONLY USE this user to create the profiles.
Because all users are members of the same group the permissions should be set. We have used this in the past and I would guess, it should still work.

 

Best regards, Allan

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