Using notify script to re-enroll a device

Using notify script to re-enroll a device

The notify script command for android has the following in it's online help section:

'...Added in v9 to support re-enrolling a device on another MobiControl system.'

But there is no example of how to use notify for re-enrolling.  How do you use it for that?

9 Answers

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Raymond, Chan | posted this 23 July 2018

Forget about what's said for v9.  That version was more than 5 years ago, and I don't think the description was accurate anyway.  As far as I know, its use has nothing to do with any agent enrollment task.

 

If you have problem re-enrolling a device, please specify your problem and let's see if there can be any solution.

 

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Matthew | posted this 23 July 2018

The problem is to re-enroll a device on another mobicontrol system with a script.  Seemed like this command had been created with this in mind and since I can't see anything regarding this command being dropped I'd assumed it was the place to start.

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Raymond, Chan | posted this 23 July 2018

Do you have two MobiControl servers, each with its own production license, and both actively managing its own devices.  and you want to seamless transfer a device from one server to the other?

 

Or do you want to transfer ALL devices associated with the same Mobicontrol server to be migrated from one physical server to another one (possibly in different location, with a different IP address/FQDN etc) , using only one production license? 

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Matthew | posted this 23 July 2018

The first scenario you describe is what I'm trying to do.  Although a different server the group and policies are the same if that makes any difference but I'd take having to manually assign policies again if it's the only way.  Just don't want to rely on the user of the device to do anything as part of the switch.

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Raymond, Chan | posted this 23 July 2018

According to what I heard from a guy in Soti professional service team a couple of years ago,  the first scenario is not doable, not even by Soti professional team themselves.  

 

If you want to re-confirm if that is the case,  please contact Soti sales/professional service team directly. 

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Matthew | posted this 23 July 2018

I appreciate your input anyway.  I have already also raised a support request but was and am exploring all avenues of help.  Hopefully SOTI will confirm or not whether that is still true either here or via email.

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Allen Gulbrand | posted this 25 July 2018

What device type?

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Matthew | posted this 25 July 2018

Samsung devices in general.  Varying models.  But even if you only have a solution for other types I'd still be interested to know for future reference.

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Support Staff | posted this 25 July 2018

Hi Matthew, 

 

Ask and you shall receive...a response.  From what I understand @Raymond is correct as this is an outdated line in our help file up to and including the V13 help file.   The legacy documentation in V9 or so may have referred to re-enrolling a device in another MobiControl system (also know as Migrations) and also advised that this was used to migrate to the new environment.

 

Since then the Support department has begun referring customers to our Professional Services Dept. as a pay per use service, as the scripts we use for that process may work in one customers environment and then the same script have adverse affects on another customers environment.

 

As a result, how to use this to "migrate" devices has been removed as a online help document and replaced with a discussion with Professional Services so they can customize your migration solution and ensure that any scripts used to perform this task are custom made to your environment.   Thus lowering the risk to loose connections to devices during the process of migration devices  from one server to another. 

 

So in short...this is doable with almost all OS platforms except iOS as they may require the APNS Certificate etc..  Since you already have a case ask your Technical Support Specialist to refer your case to professional services for assistance.

 

Hope this helps,

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | soti.net |

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |

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