W10 modern certificate enrollment : missing user agent
In order to provide you with a solution to this i believe opening a case would be the best route to take.
You can open a new case using the link provided below:
You may also link to this post to provide the agent with more information:
Technical Support | SOTI Inc. |1.905.624.9828 | firstname.lastname@example.org | www.soti.net |
Thanks for your answer, I already opened a case @ EU support, just forgot to update here.
Fact is, my problems were only related to one device, other devices from same model didn't have the issue.
At first the problematic device didn't show up on the console at all.
Then I reset the device, and it did show up on the console but remained desperately offline.
I then noticed that the agent didn't download/install.
Then after several hours, the agent installed and it worked. Funny thing is... I did nothing to make it work.
Anyway, as the production devices don't have the issue, I'll put that on the mysteries in the universe that remain to be solved.