Warning Invalid device software version (Device is not allowed to upgrade) With honewell CT60
- 22 May 2018
- SOTI MobiControl - Android
11 Answers- 1 Upvote
- 2 Followers
11 Answers
What are the version and build numbers of your MobiControl server? Did you make any recent upgrade/patching to your server?
Do you have other device model(s) enrolled to the server, and have their profiles deployed properly?
mobicontrol version is14.1.0.1152, profiles working fine for other devices like sumsung or other intermac devices
Is there any long delay if you use the web console to send a message to be displayed on the device screen? What about delay to lock/unlock your device screen?
There isnt any delay sended messasage in a second
a attached some of screenshots
Do any of your profile(s) include an authentication payload with administrator password set?
No, we dont have any authentication payload with administrator password set ,some says you need agant injection
Please add one and retry. Remember not to leave the device administrator password empty.
I tried that also, please dont hesitate to call me on skype , my skype id is metinilhan1@gmail.com, here we posted to much
Hi Metin,
This definitely sounds like an agent inject may be needed. However this may be the case, some investigation would be required as to whether this is the most compatible agent or not. If you are already using the most compatible agent then a adjustment to the agent compatibility table may resolve this for you instead.
Please submit a case by emailing Support@soti.net or clicking here
Cheers,
Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |
Hi, thanks for answer,
" a adjustment to the agent compatibility table may resolve this for you instead."
how can we do this injection , I expect soti supper to handle this for us.
Yes, correct.
After creating a case a Technician will follow up with you for either resolution as it requires adjustments to your DB.
Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |