Warning Invalid device software version (Device is not allowed to upgrade)
What type of devices, and the OS version are you having these issue with?
Try going to our site for device agents. I will include a link to this information below.
Let us know if there is an agent for your version and device type and I will let you know next steps.
OS Version: 4.1.1
Yes ,there is a new agent available. However, this does not help.
We can't upgrade them all manually(~45 tablets) and via Soti MobiControl, we aren't able to start the upgrade. (not allowed)
Our customers are using these tablets in trucks (all over the world).
As long as there is an updated agent that can be applied to the device's we can perform an agent injection. If not, we can once again manipulate your DB to accept the current agent as the most compatible.
However, as any adjustments made by anyone not authorized by Soti (Technicians) would void any warranties regarding your MobiControl Server, we can complete this DB manipulation for you instead .
Please select the link below to create a case and someone from our support department will reach out to you to discuss fixing this for you.