Hi Jerry, 


To request an upgrade to your cloud server please e-mail support@soti.net to create a case with support and we will send you a consent form where you can specify when you would like the upgrade scheduled for.


The Upgrade request form will have some questions for you, so that we understand as many details as possible with regards to your server and the version you would like to upgrade to. 


Once received it will be scheduled within support dept in your timezone. 


We will work with you to ensure your server is prepared to upgrade and all requirements are addressed prior to beginning the upgrade. 


Once we begin the upgrade we will notify you that the upgrade has begun.


A snapshot will be taken and and in some cases backups will be created as well. 


The upgrade will be completed. 


We will notify you when the upgrade is complete.