Windows CE device not showing up in Management Console v14

Windows CE device not showing up in Management Console v14

Hi All,

 

I am facing an issue after upgrading to v14. Devices with OS as Windows Embedded CE 6.0 are trying to connect to the deployment server but they are getting reset and not showing up on the Management Console. Below is the log for the same.

Please help me resolve this. Your quick help on this will be highly appreciated.

 

------ Good Device Log (Windows Mobile OS)

Line 14942: 2020-06-05 08:34:39,905 (0x00001718) [INFO ] <126> Comm.Client.15368: Accepted a new connection from [::ffff:10.189.240.198]:1027.

Line 14943: 2020-06-05 08:34:40,061 (0x00001a00) [INFO ] < 40> Comm.Client.15368: Client [::ffff:10.189.240.198]:1027 authenticated. Cipher: Aes128/128

Line 14947: 2020-06-05 08:34:41,029 (0x00001718) [DEBUG] <126> Comm.Client.15368: Received message: DeviceInfoMsg:{},DeviceInfoMsg:{"Snapshot":{"SnapshotId":1,"DeviceId":"{00000000-3034-0801-1600-F01972QA1914}","DeviceName":"DO NOT TAMPER!!","DeviceClass":"91CC28B1-2DCF-768F-08BE-3B131AE25F5B","Ssid":"b4","LocalIP":"10.189.240.111","Platform":"PocketPC"},"PackageList":Byte[196]},Message:{"TimeStamp":"6/5/2020 1:34:41 PM"}

-----------

 

------- Bad Device Log (Windows Embedded CE 6.0 OS)

Line 1688: 2020-06-04 15:13:10,931 (0x0000180c) [INFO ] <  5> Comm.Client.195: Accepted a new connection from [::ffff:10.189.155.34]:49188.

Line 1689: 2020-06-04 15:13:11,114 (0x00000fc4) [INFO ] < 14> Comm.Client.195: Client [::ffff:10.189.155.34]:49188 authenticated. Cipher: Rc4/128

Line 1690: 2020-06-04 15:13:11,239 (0x0000180c) [ERROR] <  5> Comm.Client.195: Connection with [::ffff:10.189.155.34]:49188 has been reset.

3 Answers

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JVMOD@SOTI | posted this 05 June 2020

Hello Dheeraj,

 

Thank you for your post, was there any changes on server with respect to certificates associated to MobiControl?

 

Regards,

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |

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Dheeraj Mutha | posted this 07 June 2020

No, I dont think there was a change. The only change we had was before we had 2 servers hosting Management and Deployment roles and now we have merged both of them into so we only have one server hosting both the roles.

We also created a CNAME in DNS to make sure the devices which are still using the old deployment server name should be able to hit the new server.

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JVMOD@SOTI | posted this 09 June 2020

Hello Dheeraj,

 

Thank you for your reply, is it possible to explain me how you are trying to enroll the devices?

 

Regards,

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |

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