Zebra TC56 Nougat - RC plugin

Zebra TC56 Nougat - RC plugin

Hi!

Tried to use Remote Control for a TC56 device enrolled to a server running 14.1 and as Android Enterprise Manged Device. I know that we need a MDM plugin for Remote Control to work on Android Enterprise but none of the two versions did work for the TC56. Neither Legacy or Hawkeye. (not compatible)

I have recently got this to work OK with the TC20 device. Is there some update planned?

3 Answers

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Support Staff | posted this 02 March 2018

Hi Johan, 

 

What behavior did you experience when using either of the remote options Legacy or Hawkeye?

Feel free to put up screenshots if you took any.  Does your device have a screen like this after initiating a remote session?

 

Zebra TC remote

 

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |

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Laurent, NACHBAUER | posted this 11 March 2018

I encountered this problem too.

I noticed in logcat that if you installed hawkeye first, the MX framework will discard the zebra_legacy when you install it (without saying anything to anyone).

What you need to do is factory reset the device, and install zebra_legacy, then it will work.

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Johan W | posted this 20 April 2018

Hi

 

Yes this seems to solve the problem. Thanks

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