ZEBRA TC75 : android keyboard has stopped

ZEBRA TC75 : android keyboard has stopped

christopheBERNARD
christopheBERNARD

Hello all,

we work with zebra tc75x under android 6 and 7

the server is on version : 13.3.3454

the client is on version 13.3.2.1014

 

i have a profile who black list some application (google store, email, music, calendar, google news, …)

but sometimes and not everytime users receive an alert message with this :

 

google keyboard has stopped

 

the problem is not this message the problem is  when user try to enter some letter in a edit text nothing is type.

user need to close app and re start ..

 

I've look inside the profile but nothing is block about the google keyboard ..

i've try to reproduce this problem ..apply all profile but actually i can't

 

Someone can tell me, if he knows this issue or if he have some idea about how to resolve it ..

 

thanks 

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  • 18 July 2019
  • SOTI MobiControl
  • 3 Answers
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3 Answers

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JVMOD@SOTI | posted this 25 November 2020

Hello ChristopheBernard,

 

Following up on this thread, were you able to resolve the issue? If yes, I would like to know what were the steps taken to resolve the issue and I can mark that as a Solution.

 

Regards,

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |

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christopheBERNARD | posted this 19 July 2019

Hello matt,

thanks for your reply ..

 

Actually on these device, the zebra entreprise keyboard configured.

I have installed a new profile on my 800 devices this week and since this installation, users receive these errors ..but not every time ..

 

Actually since one day I can reproduce this problem on my test device ..I TRY I TRY

 

I suppose in this profile (application run control) i have black list an app who make google keyboard crashed ..

But I don"t why which one ..

 

I've looks each app who is block and nothing has a name with keyboard ..

 

Any idea are welcome for to try to find a way to solve this 

 

thanks to all

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Matt Dermody | posted this 18 July 2019

It may not be SOTI interfering with the keyboard, although its still possible. I can speak to the Zebra Enterprise Keyboard regularly crashing on some device models like that and the fix has come in the form of a CFE patch from Zebra. I would verify that you're on the latest LifeGuard versions on each of the device OS versions. 

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