Zebra TC75X Upgrade OS -> time sync problem and other

Zebra TC75X Upgrade OS -> time sync problem and other

Hello all,

it's always me :) I hope you're well.


We work with zebra tc75x under android 6

The server is on version v


Actually, i'm testing and writing a procedure for to upgrade our parc of device to android 7.

the step is -> place zip file and send a mxconfig script (stagenow)


If I start an upgrade to android 7 has no production profile all is ok (hour / date / language / enroll MDM / APN / Wifi / ….)


Now, I have installed on a device under android 6 all our production profile and also the zebra keyboard.

I start the upgrade but after reboot I have two problems and I'm still block ..


a) after upgrade, the hour it's not correct -> there is 20 minutes left !

Why and How i can make hours correct ? I've try sync file / disconnect ,connect again client / reboot device .. but nothing work


we don't have a server time; the time is managed by soti when I enrolled a new device a see in the log -> time sync configured


b) after upgrade, the zebra keyboard disapears !

I can't understand because our program is still there (apk) / lock down / soti surf and a lots of thing..

Ok i can install again zebra keyboard but I would like perhpas to find a better solution.

Someone has perhpas an idea.


thanks for all



2 Answers

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SCMOD@SOTI | posted this 18 November 2019

Hi Christopher,

Thank you for posting your question.

Have you tried using Time Synchronization

Click on a particular device, Go to Configurations tab,

 Time Synchronization -> Check the box of "Override settings ". You can update the time Sync policy through this. 

To do same on the group level.

Select a Group -> Click on 3 dots -> select Group Details -> go to Configurations -> select the appropriate Platform -> follow the steps from above.

For the Keyboard disappearing I would recommend you to open the support ticket to troubleshoot.

Thank you

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |

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christopheBERNARD | posted this 19 November 2019

Hello scMod,

thanks for your reply ..


well, exactly time synchronization works perfectly -> nice !

Now my device is well at the correct time :).


For the keyboard zebra, after investigate i've seen that the keyboard IS NOT PRESENT on the image of android 7.

I've downloaded this zip file on the web site zebra.

On image android 6 the zebra keyboard is well present …


rather strange … I will install the apk of zebra keyboard again a little of work but i need to find a correct way for to update all your device.


I close this question because for me, time and keyboard are resolved !


thanks for all

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